This may include specific times and dates of the antisocial behaviour incident (s), whether NSW Police were contacted and the individuals involved. If you need help with your complaint, see Get help making a complaint. Appeals. Alternatively, you can contact your local DCJ Housing office launch. Make your complaint online. Feedback and complaints about public housing | NT.GOV.AU Once you are contacted, the person will try to resolve your complaint, or alternatively, you will be provided that persons contact details so you can check on the progress of your complaint if it requires further investigation or input from another agency/person. Housing and homelessness launch. For example, you may be unable to appeal a decision to HAC because of delays by FACS, or perhaps FACS has not explained the reasons for its decision. Please call us to discuss whether we can help resolve your complaint. You can seek legal advice about applying to NCAT for an order. If you work for the NSW public sector, see Making a public interest disclosure. If you require assistance with registering on Procurement Central, you may contact the Customer Support via below methods. You may also consider seeking a referral of your complaint to mediation. For complaints about private health insurance, contact the Commonwealth Ombudsman. universities based in other states or countries for example, University of Tasmania. Enter a postcode, suburb, town, or address to find a local housing office near you. Registrar of Community Housing Locked Bag 4001 Ashfield BC 1800 Our email is registrar@facs.nsw.gov.au Our telephone number is 1800 330 940 How we handle complaints and enquiries When you're ready, make your complaint online. If they are unable to sort out the problem, you can complain to FACS. Housing Appeals Committee - Frequently Asked Questions Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. The Registrar of Community Housing acknowledges the traditional owners and custodians of the land, and respects Elders past, present and future, Guidelines for managing unreasonable complainant conduct, Breach of the agreement, such as rent arrears, For applicants - most issues related to eligibility to be on waiting lists, priority on those lists and the provision of other services, for example emergency housing. Contact theHealth Care Complaints Commissioner. We cannot determine liability, order payment of compensation or change a decision made by NCAT. These translations should be used as a guide only. what you think should happen to resolve your complaint. You need to give them a chance to sort out any problems first. The Housing Appeals Committee only deals with appeals about property modifications relating to disability and special needs - Appealable Issues. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Public interest disclosures (whistleblowing), Children, young people and family services. This includes: Read more about complaints about community services. If you're not happy with what the agency or service provider does as a result of our decision, contact us to talk to your case officer. Tenants will be referred to Community Justice Centres for assistance when required. private universities for example, Australian Catholic University and University of Notre Dame. Strata disputes | NSW Government If you don't get a reply within the time promised by the agency, contact them again to make sure they received your complaint and are going to respond. GPO Box 7057 The NSW Ombudsman oversees the operation of the Public Interest Disclosures Act (PID Act) across the NSW public sector. You can do this by contacting the person you have been dealing with and making this request. The Judicial Commission of NSW receives complaints about judicial officers. The Department's commitment to effective complaints and feedback handling is documented in ourManaging Complaints and Feedback Policy (PDF, 341kb). If our response to your complaint is likely to be significantly delayed, we will let you know about the delay. However Registry staff cannot give you legal advice or recommend what action you should take. DCJ Housing wants to assist tenants to live in peace and harmony with their neighbours. We can handle complaints about NSW public health services and providers, including: However, we cannot handle a complaint if it is about clinical and medical care. Make sure you have a pen ready to write down the job reference number for your maintenance request. If you are in Australia please call: 02 8074 8627. 1. Its website should have information about complaints or you can ask its staff about how to make a complaint. This page tells you about the role of the NSW Ombudsman in handling social housing complaints. Types of Complaints Investigated by FHEO. Contact the NDIS Quality and Safeguards Commission. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Changes to your tenancy: tenant factsheet, Privacy and personal information notification. To find out how to get in contact directly with someone from one of the justicedivisions of the Department of Communities andJusticecontact us. If you are not satisfied with our response, please advise us and we will organise to carry out an internal review. 1800 422 322(9.00am to 4.30pm Monday to Friday)feedback@facs.nsw.gov.auPost:Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. PDF Community housing related complaints (general) Fact sheet Read more about making a public interest disclosure (whistleblowing). Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. Also, the Registrar does not handle appeals from decisions by registered community housing providers relating to an individuals eligibility, priority or entitlement to housing. If you need a referral to a lawyer or other legal information and assistance, you can contactLaw Access NSW. refuges for women, children, men and families. Resources for organisations delivering assistance with housing, supporting children and families and addressing domestic and family violence. If your neighbour is a tenant of FaCS Housing NSW (sometimes called Housing Commission or Department of Housing), you can make a complaint to FaCS Housing NSW about noise. Repairs, modifications and maintenance to a property | Family However please note that not all complaints will be suitable for mediation. make payments to accounts. Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. If you need a referral to a lawyer or other legal information and assistance, you can contactLaw Access NSW. We are committed to the safety and wellbeing of children and young people and protecting them from risk of harm, abuse and neglect. Enquiries and complaints can be made by telephone or in writing. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. Please note, the Registrar does not provide accommodation and is unable to assist with accommodation requests. The Registrars Guidelines for Managing Unreasonable Complainant Conduct may be enacted in these circumstances. We can make inquiries with an agency if we consider there may be maladministration. This is dealt with under Residential Tenancies Legislation by the NSW Civil and Administrative Tribunal (NCAT) formerly known as CTTT. A community housing organisation, housing association or housing provider: you need to contact them directly. If you're an eligible first home buyer, you have the choice to pay an annual property tax instead of stamp duty. We handle complaints about most NSW government departments and agencies, local councils in NSW and community service providers. HAC is independent and can review FACSs decisions and recommend changes. Contact the NSW Education Standards Authority (NESA). Anyone who has concerns about whether a registered community housing provider is meeting its responsibilities under the National Regulatory Code can notify us of their concerns or make a complaint. We also provide additional support for people with a disability to make a complaint. what happened after you contacted the agency. Alternatively, complaints may be lodged in person at any of our branches or over the phone. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Family & Community Services, Update your circumstances on an approved application. We cannot handle complaints about your employment or employer. Social housing-related complaint Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) feedback@facs.nsw.gov.au launch Post: Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. completing an online feedback form at www.housing.nsw.gov.au. Visit their website or call them to find out how to complain to them. If you are deaf, or have a hearing impairment or speech impairment, contact us through theNational Relay Service.
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