Yes That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification. Not a very cool market price wise but sometimes it's worth the artist and experience. This happens when the primary ticket company doesn't release the tickets to the original buyer for a while. Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. Seller Beware!!!! I know to check venue ticketing at first and if it's sold out I'll go resale market. Re: Tickets wont arrive until concert date. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Why does Stubhub wait until the day before the concert to send the tickets? So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! Cookie Notice We are changing the way you register and sign-in to the StubHub Community. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. And if you're buying tickets, look at various sites to see which one has the best price. Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Solved: Selling tickets with delivery delay - StubHub Community Published on Aug. 24, 2022. Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? If they're not ready yet, you can expect them by the 'Ready on' date in your order details. StubHub is a great source for concert and sporting event tickets. They said they would provide a refund and small account credit. If there were, we would look for replacements first and foremost as we want you at your event. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Customer service all the way to your seat, 2000-2022 StubHub. Adventures in Reselling: Tickets on Ticketmaster - Cardpe Diem How is that they don't accept refunds, but you also aren't guaranteed tickets? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. until the fall, she was told by StubHub that she would not . How Do I Get Stubhub to Refund a Charge? - GetHuman Get buying tips about Ticket Websites delivered to your inbox. Great system right ?? Stubhub purchase stressing me out. Not ready? : r/stubhub - Reddit View complete StubHub Return Policy. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Guess what happened next concert started and seller finally emails the tickets. It should be when you pay for the tickets then the tickets should be sent . Not getting your tickets until the day of the event has become more common with venues. I was told, "This time it is nothing we can do." If you will get credit or a full refund on your original payment method. Re: Selling tickets with delivery delay. Best Mortgage Lenders for First-Time Homebuyers. We value your privacy. How long the refund will take to process. The event is tonight. I am listing mobile Yankees tickets from Ticketmaster. Not sure how this malicious tactic is seen as legal. As you might expect, StubHub charges a fee for its services. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. But in either scenario, it pays to explore other options, too. If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. We are changing the way you register and sign-in to the StubHub Community. We can't ask them to send tickets earlier than the date in your order details. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. I was told it would be taken care of and that I did not need to do anything. Unsubscribe easily. Unfortunately if they miss this date, you will need to contact customer support. More than double the face value. They are not a reputable company and will not help or rectify their mistakes. For more information, please see our Again, I did everything right. Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. Provide the information they might require. Hell they got there money so send the tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. Apple Wallet Tickets Not Tranferrable????? We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. 08-05-2022 07:20 PM. Unsubscribe easily. Fan rewards: on tickets issued to original buyers. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. You will enter your community username and new password and done! This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. . A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. This company will not make things right, do not use this site. I'm glad I didn't. If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. How Much Does Home Ownership Really Cost? Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. I found the tickets for 153 on the website, when I paid for the tickets the price was 153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81. Support does not answer, there is no cancellation\refund option on the order page. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. Rather, those fees can fluctuate based on factors such as ticket price and demand. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. Here's what you need to know. Solved: Have not yet received tickets - StubHub Community It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) "We've been listening to Taylor Swift every time we're in the car," Christy Carter said. You'll get your ticketsby the end of the day on your order's expected arrival date. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. Many or all of the products here are from our partners that compensate us. So sorry again for the concerns! After the switch, you will enter the email address you use to access the community in order to reset your password. Thanks. My daughter's favorite artist was coming and specifically asked me to take her. Called them and they said oh well, no refund. so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. This is why we do not list the specific seat #'s on our listings. Spanish Nights Tickets - StubHub When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? I will never use this company again and warn everyone I know to do the same. The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. Lindsay is the author of this solution article. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. Did you find it helpful? The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. Apparently sometimes it's out of their control. I was told 4/11 they escalated my payment and I would get it in 24 hours. We really do appreciate the feedback though. Price wasn't my concern as long as I got them for her. I called an hour before the concert to learn that my tickets were unavailable. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. As this date approaches, you don't need to contact us. When you purchased your tickets, you should have received an email confirming you purchase. Selling tickets on StubHub and delivery expectations Reddit and its partners use cookies and similar technologies to provide you with a better experience. Some people prefer to spend their money on experiences rather than things. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. The event is today and I still don't have my tickets : StubHub Randy Miller | NJ Advance Media for NJ.com. Your sale will show as an open order in your Stubhub account. Musicians can get sick and sporting events can get canceled. Buying Tickets Day of Event | Ticket Crusader Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. We are changing the way you register and sign-in to the StubHub Community. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. Sign up to receive our free weekly newsletter. And if so, you may be curious about StubHub if you've never used it before. 4 Things to Know About Buying Tickets on StubHub - Nasdaq Hell they got there money so send the tickets. @captain-janeway - There could be several reasons as to why; some already being mentioned. Any answers or advice is much appreciated. Make sure to ask the customer service agent to send you an email confirming your refund approval. This company is horrible and they DO NOT care about their customers. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Musicians can get sick and sporting events can get canceled. In most cases, tickets arent issued until 24 hours before the event. Tickets wont arrive until concert date - StubHub Community Unsubscribe at any time. Solved: Why would seller unnecessarily delay ticket delive - StubHub Yes and our I got an email from StubHub two days before XMAS (ho ho ho ho indeed) telling me they didn't have the tickets. Why does Stubhub wait until the day before the concert to send the tickets? Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. Help us improve this article with your feedback. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. i know there is still time but after looking at this sub my confidence is low. ook at the 'Ready' date in the order details. Call toll-free from the U.S. or Canada, or chat online with support. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. Waiting till the day of is bull****. by Maurie Backman | Were all stressed! Sure you have guarantee against fraud, but that's not the point. I read the FAQ but don't understand it. How do I know I can trust these reviews about StubHub? How do I list my tickets as Side View only and not Side or Rear View? Stubhub NEVER processed a refund and NEVER provided an account credit. Privacy Policy. StubHub Customers Cry Foul Over New Seller Payment Policy - Westword In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. All Rights Reserved. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Obviously AVOID IF YOU CAN. Help us improve this article with your feedback. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. My friends have had no issues using this as well. New to StubHub? Also, as Stubhub changed their policies to pay sellers after the event their is no incentive to deliver the seats early. Family says it couldn't just 'shake it off' after problems getting Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. You will enter your community username and new password and done! I received all 3 of my tickets 2 days after payment at the agreed price. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? But as those events near, they may come down in price in the absence of having a buyer. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. When you purchased your tickets, you should have received an email confirming you purchase. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. It may be close to the event due to ticket delivery delays. Great question. So, option - wait to deliver at the last minute. Copyright 2023 Consumers Unified LLC. Once we got into the venue we were told we had no seats that it was general admission. This is based on when the seller told us they'd have the tickets. Not getting your tickets until the day of the event has . Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. I was assigned 2 seats, 67&68. ConsumerAffairs is not a government agency. Danielle is the author of this solution article. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. Listings are removed without . We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. I bought Hamilton Chicago tickets for a show almost a full year later. Re: Tickets wont arrive until concert date. Or, you might use StubHub to try to score tickets to an otherwise sold-out event. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? MLB is partnered up with Stubhub's and is fully integrated with them. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Did you find it helpful? How do I sell tickets that have a delivery day on Ticketmaster? Also, who has a printer sitting around in the room when they travel? Use of this website signifies your agreement to our, / Understanding your order's delivery status. The total price I had to pay was $400 for ticket and the fee. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good If StubHub asks you to return the tickets you . Ticket buyers and sellers say StubHub owes them after widespread event The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. StubHub will deduct a fee from tickets you manage to sell through its site. Let us know if you have any other questions or concerns. I am in the same boat. Top 868 StubHub Reviews - ConsumerAffairs In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. Purchased 2 vip balcony tickets online for $370 for a March 30th concert. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. Help! but we will do all that we can to help you out. Be the first one to find this review helpful. still haven't received tickets : r/stubhub - Reddit The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. 3. Leonard of Los Angeles, CA Verified Reviewer. I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. The Ascent's Definitive Credit Score Guide. StubHub obviously does not care about its customers and will find any way to take money from you. All Rights Reserved. So buyer beware. Checking vs. Savings Account: Which Should You Pick? But when arrived no seats, they said I had general admission standing room only. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. I was told that my payment will be on in 24 hours on 4/10/23, the next day I did not get payment. Not the greatest arrangement, but I have had tickets delivered fairly close to game days before, so I trusted them. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. All rights reserved. My tickets for sale have other benefits that I can't put in listing. A day later, I see a charge for $495 to my credit card from Stubhub. Some teams, venues, or artists put delivery delays. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Luckily, that was true and I was able to transfer my ticket to the buyer the night before. OP the seller has until the "ready by" date. Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. Id like to be prepared ahead of time because the drive is long and I wouldnt want to show up and not be allowed in. This info is used to verify your account. Re: Why would seller unnecessarily delay ticket delivery? Ticket was sold and then canceled in this 3 hour period. Click here to read our full review for free and apply in just 2 minutes. With this same logic I could be charged a fee for sleeping for more than 3 hours.
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