https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html, https://www.apple.com/uk/legal/statutory-warranty/. How do I know? When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. Apple disclaims any and all liability for the acts, UK Consumer Law is from the vendor only . You have legal rights for up to 6 years (5 years in Scotland) if there's a fault. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. This is a user to user Apple product technical support community. U.K. Retailer John Lewis Offering Free Three-Year Guarantee on all Macs How is the 6 year warranty rule based on the UK consumer rights act Hi, I live in the UK and want to see if the UK consumer law can be used to a get a battery replacement for my iPad. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The six years is not a warranty but the time scale in which you can take the vendor to court under Consumer Rights .Vendor not Apple unless Apple are the vendor . Long story short, my 13 months old iPad Pro purchased from Apple online is showing signs of screen popping out. Out of guarantee iPad battery replacement policy and cost? Anyone familiar with the EU consumer law 6 year warranty for products bought in EU/Germany? If you want a refund for travel because of coronavirus, If a company stops trading or goes out of business, If something is advertised at the wrong price, If your clothes have been lost or damaged by a dry cleaner, Claim compensation if an item or product causes damage, Getting your money back if you paid by card or PayPal, somethings gone wrong after the first 6 months and you want a repair or replacement - its tricky to do this as you may have to prove you didnt cause the problem, you bought an item abroad and the manufacturer is based in the UK, a traders gone out of business and theres a problem with the goods or service they provided, how long the warranty or guarantee lasts for, what youre entitled to, eg a refund, repair or replacement, proof of purchase - usually a receipt showing where and when you bought the goods, youve taken out an extended warranty for, you bought the warranty at the same time as buying the goods, bigger things like lawnmowers and dishwashers, entertainment devices, like laptops and TVs. The warranty or guarantee could be on your receipt, in an email or given to you as a separate leaflet. The primary responsibility to provide a remedy is on the seller, which would be Apple if the goods were purchased from the Apple Online Store or an Apple Retail Store. Well, firstly, it looks like there is some debate as to whether the seller I bought my machine of is responsible, or the manufacturer, Apple. Apple are liable for an Apple product under EU consumer law. It may not display this or other websites correctly. I was wondering if it was possible to get a battery replacement for my iPad under uk consumer law or if I have to pay full price for it. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If you cant find the guarantee or warranty, contact the seller or trader and ask if they have a copy or the manufacturers contact details. I'd rather be going to Apple.UK Consumer Law requires retailers in the UK to repair or replace a computer within 6 years of purchase . News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. i purchased a Macbook Pro 16 in the US in January 2020. Under consumer laws in the UK, consumers are entitled to a free of charge repair and (depending on the circumstances) may be entitled to a replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. Well, yes, that's not a lie. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). There are some flaws with your argument: 1. Section 19: Consumer's rights to enforce terms about goods. Take 3 minutes to tell us if you found what you needed on our website. We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. UK Consumer Law and how it works. - Apple Community Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. I feel obliged to warn people who may forgo buying AppleCare+ for this reason alone, or who are simply under the false impression that you get six years of standard Apple warranty in the EU for no extra cost, that this is only a half truth. A consumer is entitled to withdraw from the contract by returning a product that does not conform to its contract in exchange for a full refund if the consumer rejects the goods within 30 days. AppleCare+ is an optional insurance product covering risk of accidental damage to your Apple Watch, iPad, iPhone or iPod, battery depletion and the need for technical assistance. Apple Products and Consumer Laws in the United Kingdom I have the original purchase receipt Consumer law is meant to cover inherent defects that were present in a product from day one, not to cover parts which have failed due to the course of normal wear and tear, and, let . 47,274. If you cant find contact details, call the seller or trader and ask for advice. MichelPM, call In September 2014 my mid-2011 iMac 21.5" developed a fault with the LCD panel (just shy of owning it three years). Apple 2 year EU consumer law / 6 year UK consumer law We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. You may get an automatic 14-day cooling-off period if you signed up for the extended warranty on the phone or online - this means you can cancel the warranty and get a refund. We often link to other websites, but we can't be responsible for their content. It is the iPad Pro 10.5 64GB Cellular Model and I wanted it replaced as it doesnt last as long as it used to. Hope that clarifies the situation for people. Warranties and guarantees add to your legal rights. 1-800-MY-APPLE, or, Sales and But why does that make a difference? A forum where Apple customers help each other with their products. Apple are correct when they say you need AppleCare to have a free repair or replacement. macOS 10.14, Apr 18, 2020 12:33 PM in response to DanielLeCorbusier. Let us know, Copyright 2023 Citizens Advice. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. 51,111. Even then the labour costs would be chargeable quite legitimately. If the fault occurs after six months, the consumer has to prove that the problem was down to a fault or issue at the manufacturer, as opposed to wear and tear or misuse. To start the conversation again, simply For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Apple's One Year Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to the rights . It's a lemon law. "An Apple certified technician tells me that my logic board is broken. Apple rejects repairing imac under consumer law (UK, England) Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. But there's a catch. JL extra two years warranty plus your standard consumer rights . Looks like no ones replied in a while. Under UK consumer law, consumers may choose to have defective goods or goods which do not conform with the contract of sale either repaired or replaced free of charge. There is no European law that says goods must work for at least six years, or that you have a right to repair, refund or replacement during this period. It is out of the 1 year limited warranty that Apple offers to all their products. Otherwise, read your Apple warranty: Apple - Hardware and Software Warranty. Advice for people affected by child abuse. All postings and use of the content on this site are subject to the. The Sale of Goods Act 1979 - now the Consumer Rights Act 2015 - provides that consumers are entitled to a repair or replacement or refund where goods are faulty. Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. any proposed solutions on the community forums. It's not 3 years of AppleCare though, it's their own warranty. I'm nearing the end of my standard warranty on my rMBP 13" which I bought second hand last year around this time. Did you ask this of the technician? Scan this QR code to download the app now. Theyre called unfair terms if theyre so difficult you cant make any sense of them. This is because you first have to prove the fault is not down to you. The services will be provided within a reasonable time. Take 3 minutes to tell us if you found what you needed on our website. A reader tells me about a dispute with Currys over a TV bought four years ago. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. Apple contact details are available here. For goods purchased in England or Wales, these rights expire six years from delivery of the goods. AppleCare+ is an insurance product which provides up to two incidents of accidental damage coverage every 12 months, each subject to an excess fee. What is this 6 year England Consumer Law? : r/LegalAdviceUK - Reddit Apple warranty or John Lewis warranty for uk consumer law For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. The goods will be of satisfactory quality. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). omissions and conduct of any third parties in connection with or related to your use of the site. No problems so far. Are your electronic goods really automatically covered by a free, six-year warranty? It will take only 2 minutes to fill in. Warranty is an extra and not a consumer right . After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts **to the consumer.**>. Am I eligible for a repair or replacement until 6 years of delivery? Had a complete logic board failure on a 2013 13" MBP 54 weeks after purchase, which to me should be covered as that is a fault during manufacturing. Apple may provide or recommend responses as a possible solution based on the information Consumers who purchased Apple-branded or non-Apple-branded products at an Apple Retail Store or the Apple Online Store may be able to claim against Apple. Refunds. But then after a month of use, a wire breaks. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. The 2 year eu warranty is myth. Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable). They do not have to provide a reason. The device was shown and confirmed that the damage is hardware failure and not user induced (by an Apple store repairman). Copyright If the technician doesn't know, then call a local Apple reseller or store, if they are open, and ask. The only thing, it needs is a new battery so does anyone know how much it costs to replace the battery in Apple or elsewhere Apple may also request that the customer replace components with readily installable parts. A forum where Apple customers help each other with their products. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. You can find out more or opt-out from some cookies. 87. John, from Winchester, Hants, took the TV back to Currys and quoted the six-year rule the warranty company told him about. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. Oct 28, 2020. The goods will be reasonably fit for any particular purpose that was made known to the retailer (unless the retailer disputed their appropriateness for that purpose at the time). Has Brexit put your consumer rights at risk? There isnt a 6 year warranty rule. This could be a sales receipt or other evidence such as a bank statement or packaging. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). Is there anything wrong with this page? European law does, however, provide that all goods must have at least a two-year warranty. Performance is still ok. Apple Products and Consumer Laws in the United Kingdom, Remote Access Technical Assistance Terms and Conditions, Apple Media Services Terms and Conditions, Guidelines for Using Apple Trademarks and Copyrights. Availability of each option depends on the country in which service is requested and the location of an Apple Authorized Service Provider. If you still want to claim using a warranty or guarantee You may want to use your warranty or guarantee if you think it'll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. Apple disclaims any and all liability for the acts, 20.3K Posts. when you have to offer refunds and accept returns. As always you can unsubscribe at any time. However, if the device is not of satisfactorily quality then it wasn't when it was sold - this is the tricky bit so here is an example: You buy a new TV. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. The manufacturer has to perform a repair and document the repair. Citation needed, methinks. It's a lemon law. Your legal recourse is with the person you bought it from. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. You have accepted additional cookies. An adviser at yournearest Citizens Advicewill also be able to help you argue your case or argue for you. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. Sales of this kind are known as distance selling. Apple may provide or recommend responses as a possible solution based on the information Refunds. 2023 LaptopsDirect spent 2 weeks just not answering questions and our attempts to get it replaced. In April it stopped working completely so our reader, John, contacted the warranty provider. ", "Is this then covered under faulty hardware warranty?". Its important you look out these words if you bought it second hand or were given it as a gift. This support area is for product technical support, not about information on consumer law and rights in various countries. JavaScript is disabled. Otherwise I really don't think that's true - although the existence of a repair program would certainly make your case a slam-dunk, the magic words in the law are are "The goods must be of satisfactory quality" - a high-end laptop that wears out, for whatever reason. Thanks! The Apple One-Year Limited Warranty is a voluntary manufacturer's warranty. You can ask the customer for proof that they bought an item from you. Jul 19, 2021 11:32 AM in response to KillerMrSingh, User profile for user: Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. This site contains user submitted content, comments and opinions and is for informational purposes Apples site talks about the below UK consumer law. Now some retailers may well voluntarily honour warranty claims well past 6 months (and indeed Apple's standard warranty will cover you for 12 months regardless). Whats in a warranty? Repair or replacement outside country of purchase, 90 days from date of purchase for all Apple products, purchase of AppleCare+ for Mac- or Apple-branded display, Apple TV or Apple Watch Edition, iPhone, iPod, Apple Watch, Homepod or Apple- or Beats-branded headphones. The little-known EU law that gives you a free 6-year warranty - the http://www.apple.com/uk/legal/statutory-warranty/, http://www.apple.com/legal/sales-support/applecare/appmacuk.html, Horror Mystery-Adventure Paranormasight: The Seven Mysteries of Honjo Is Discounted for a Limited Time Alongside Other Square Enix Games, SwitchArcade Round-Up: Nuclear Blaze, Varney Lake, Fran Bow, Plus Todays Other Releases and Sales, Voice of Cards: The Forsaken Maiden Review A Good Starting Point, Vampire Survivors Being Adapted Into Premium Animated TV Series by Story Kitchen and Poncle, Dead Cells Clean Cut Update Out Now on PC Bringing In Two New Weapons, Speedrun Mode, and More, Grand Mountain Adventure+ Out Now on Apple Arcade, SwitchArcade Round-Up: Mugen Souls, Ninja Smasher, Omega Strikers, Plus Todays Other Releases and Sales. I encountered may a time that a faulty iPhone was brought into store after the Apple one year limited warranty had expired. All postings and use of the content on this site are subject to the. If this is an authorized Apple service repair tech then he/she would know. You can change your cookie settings at any time. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of User profile for user: During the "6" years if you have the same problem and it's been serviced and documented by Apple then Apple will repair it. Archived post. Since the OP stated it was a second-hand purchase it most likely won't be Apple. You only have to accept returns from the person who bought the item. After the expiry of this 6-month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer. If the fault occurs after six. All rights reserved. Im guessing youre referring to the 6 year time frame you have to make a claim against faulty goods. LegalAdviceUK exists to provide help for those in need of legal support in England, Scotland, Wales and Northern Ireland. Now, you state 6 years but most consumer law is 2 years. The TV works when you get home,. I'm sure they have their own T&Cs too that will restrict its usage to a particular set of scenarios, but I expect most of which will covered. Its usually easier within the first 6 months. In the end we just went to Apple, paid the 280 and got it sorted for the next day. I am based in England. ask a new question. Under UK contract law you have six years to bring a claim for breach of contract (the limitation period). Editor, Marcus Herbert. A very deceptive half truth. The consumer law only applies if there is a manufacturing defect. If the goods were purchased from a third-party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. ask a new question. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. provided; every potential issue may involve several factors not detailed in the conversations Apple Inc. All rights reserved. Other EU nations may vary. If you havent, your guarantee may not be valid - try looking for a contact number on the guarantee, and get in touch. I'll use my country, the UK, for my sources of information. Well, until January, I worked at the largest UK carrier. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. Scroll down far enough on the above page I've linked and you come across this key paragraph: Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Please note that other EU countries may well differ. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. For additional information on consumer laws, please visit the European Consumer Centre website at ec.europa.eu/consumers/ecc/index_en.htm. Apple has no legal responsibility to you unless you bought the laptop from them. Advice can vary depending on where you live. The manufacturer has to perform a repair and document the repair. Will the warranty of a MacBook bought in Germany be valid in Turkey? [Edited by Moderator]. Thank you, your feedback has been submitted. In accordance with a law known as the Statutes of Limitations, consumers have this right for six years in England and for five years in Scotland. how to implement the warranty in Italy for an item purchased in the US? Thank you, iPhone battery replacement during warranty. It's typically in the low thousands however there are many caveats to that , including climatic and general charging techniques. Look out for the time limit - thisll be when the warranty or guarantee expires. Warranty Information and Support and Service Coverage, Apr 18, 2020 12:54 PM in response to DanielLeCorbusier. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. Apple offers a one year limited warranty for iPhones in the UK; https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html. Check whether youll have to pay postage, packing and transportation costs if you have to send something back - the document should say. If youre in Northern Ireland, contactConsumerline. Dont worry we wont send you spam or share your email address with anyone. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. You are using an out of date browser. It's the consumer's responsibility to prove the issue they have years later is the same issue and cause of the first issue otherwise consumer law cannot force Apple repair anything. Technical support includes assistance with installation, assembly, basic configuration, and software related issues. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. New comments cannot be posted and votes cannot be cast. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner. We also use cookies set by other sites to help us deliver content from their services. Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. We are all just volunteer Apple product users here, from all over the world, just like you. If you. Is the warranty valid in Turkey? We use cookies to improve your experience of our website. I have read somewhere that they will only change the battery, for example, if its X% depleted over its original charge, otherwise I would I have bought it there and then. How long is the warranty on products in the UK? 1, 2 or 5/6 years